Refund policy

At Pets Leather, we prioritize customer satisfaction. If you're not delighted with your purchase, we're committed to making returns effortless.

Return Eligibility

- Returns are accepted within 30 days of delivery on eligible items.

Return Conditions

- Items must be returned unused, unwashed and in their original packaging.

- Items must be clean and free of pet hair.

Refund Processing

- Refunds will be processed within 10 business days of receiving returned items.

- Refunds will be credited back to the original payment method.

Shipping Costs

- Original shipping charges are non-refundable.

Product Condition

- Pets Leather reserves the right to charge a handling fee or reject a return if the product is not in its original condition.

Exchanges

- We do not offer direct exchanges. To exchange an item, please return the original item and place a new order.

By following these guidelines, we ensure a smooth return process for our valued customers.

Follow the following step by step guide to ensure hassle-free returns:

Step 1: Submit Your Return Request

To initiate the return process, please submit your return request by contacting our customer service team via email or phone. Please provide your order number, reason for return, and any other relevant details. Our team will review your request and respond with further instructions.

Step 2: Monitor Your Email and Registered Phone Number

After submitting your return request, please be active in checking your email and registered phone number for updates from our team. We may contact you to request additional information or provide instructions on the next steps.

Step 3: Visit the Designated Return Portal

Once your return request is approved, you will receive an email with a link to our designated return portal. Please visit the portal and follow the prompts to initiate the return process.

Step 4: Shipping Label Assignment

After completing the return portal process, a shipping label will be assigned to you respectively. Please print the shipping label and attach it to the outside of the return package.

Step 5: Drop Off Packages at Designated Location

Finally, please drop off the return package at a designated location, such as a shipping carrier's drop-off point or a local post office. Please ensure that the package is properly sealed and the shipping label is securely attached.

Important Notes

- Please ensure that all returns are made within the specified return window.

- Items must be in their original condition, with all tags and packaging intact.

- Refunds will be processed within 10 days of receiving the returned item.

Please contact our customer service team if you have any questions or concerns about the return process