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Products and Availability
Below are some of are common questions about Products and Availability.
What types of products do you offer?
We offer a wide range of high-quality leather pet accessories, including collars, leashes, harnesses, and more.
How do I know if a product is in stock?
You can check the product's availability on our website. If a product is out of stock, you can sign up for a back-in-stock notification.
Placing an Order
Below are some common questions about
Placing an Order.
How do I place an order?
To place an order, simply browse our website, add the desired products to your cart, and follow the checkout process.
Can I place an order over the phone or via email?
Yes, you can contact our customer service team to place an order over the phone or via email.
Order Cancellations
Below are some common questions about
Order Cancellations.
Can I cancel my order?
Please contact our customer service team as soon as possible if you need to cancel your order. We will do our best to accommodate your request, but please note that we may not be able to cancel an order once it has been processed.
Order Confirmation
Below are some common questions about
Order Confirmation.
How will I know if my order has been received?
Once your order has been received, you will receive an order confirmation email with details of your order.
Applying a Coupon Code
Below are some common questions about
applying a Coupon Code.
How do I apply a coupon code to my order?
To apply a coupon code, simply enter the code in the designated field during the checkout process.
Wrong Details or Size
Below are some common questions about
wrong details or size.
What if I entered the wrong details or size for my order?
Please contact our customer service team as soon as possible if you need to make changes to your order. We will do our best to accommodate your request.
Issue with Received Item
Below are some common questions about
issue with received item.
What if I received a damaged or defective item?
We apologize if you received a damaged or defective item. Please contact our customer service team and we will be happy to assist you with a replacement or refund.
Costs for Shipping
Below are some common questions about
costs for shipping.
How much does shipping cost?
Our shipping costs vary depending on the destination and the weight of the package. You can estimate shipping costs during the checkout process.
Shipping Time
Below are some common questions about
shipping time.
How long does shipping take?
Our shipping times vary depending on the destination. Most orders are processed and shipped within 24-48 hours.
Duties and Taxes
Below are some common questions about
duties and taxes.
Are duties and taxes included in the shipping cost?
No, duties and taxes are not included in the shipping cost. You may be required to pay duties and taxes upon delivery.
Returns and Shipping
Below are some common questions about
returns and shipping.
Can I return an item if I'm not satisfied?
Yes, you can return an item within 30 days of delivery. Please read our return policy for more information. Return Policy
Who pays for return shipping?
The customer is responsible for paying for return shipping, unless the item is defective or damaged.